Video

Ellen Francis

Public Works, Nacogdoches, Texas

In a unique team nomination, these Heroes exhibited what it means to operate in true collaboration. Always willing to assist Nacogdoches citizens and 42 employees within the public works department, this team is the “true heartbeat” in the background of the department, according to their supervisor.

They field all calls related to four different departments within public works and provide customer service beyond the scope of their own department. For example, when a resident calls with a problem that’s not the city’s responsibility, they will call the necessary business or utility to report the issue, saving residents the hassle of trying to find the appropriate contacts. With a combined 30 years of experience with the city, this Hero team works to create a hassle-free experience in dealing with the service issues.

More Community Heroes

photo of chuy estrada
He's an ambassador for the city and a true neighbor to the people he serves. Read More

Chuy Estrada

Refuse Driver
"I love serving the community, we have such a great community here.... I like being that person who is supporting someone at the worst time in their life...to help them get closure...." Read More

Jacklyn Shaklee

Crimes Against Persons Detective
"You do make a difference when you pick up the people's recycling...It takes dedication. I come here rain, snow, shine, everything. We're out here." Read More

Warren Gaskill

Recycling Operator

Rick Perez

Community Service Officer

Bruce Price

Veterans Advocate
View All